Store hours:
Mon-Wed 9:00-5:00
Thursday 9:00-7:00
Closed Fri, Sat, Sun
585-244-1630
Mon-Wed 9:00-5:00
Thursday 9:00-7:00
Closed Fri, Sat, Sun
585-244-1630
How do I receive a repair estimate
Please bring your clock, watch or jewelry in to our shop for estimates(except grandfather clocks). Watch battery changes and watch sizing is usually done while you wait. All other repairs will be taken in and put in line to be evaluated. Once the item is inspected you will be called with a free estimate.
What do we service/repair
Battery and wind up wall clocks, mantel clocks, cuckoo, grandfather,
wind up 400 day(anniversary). battery anniversary can't be repaired
Almost all types of watches are repaired including(but not limited to): Rolex, Omega, Hamilton, Movado, Tag Heuer, Swiss army, Skagen, ESQ, Michelle, Concord, Bertolucci, Gruen,Waltham, Ebel, Oris, Gucci, Tissot, Phillip Stein and many more.
How long do repairs take
Approximate turnaround times are given only at the counter after the item has been inspected. Times vary greatly from one item to another. Although we try to be as accurate as possible, turnaround times are approximate and it can be impossible to know exactly how long your repair will take. Watches and clocks need to be carefully tested after being repaired. Testing times can be as little as a day or two and up to a few weeks if there are complications that need to be overcome. We appreciate how hard it can be to have an empty spot on the wall where your clock should be or not having your favorite daily watch on your wrist and will work hard to get them back to you.
Is there a warranty on repair jobs
Overhauls and new movements come with a limited 1 year warranty.
Mainsprings are not included unless they were replaced during the repair.
warranty work needed in the shop does not extend the warranty period.
Watch batteries replaced do not come with a warranty. There are many reasons why a watch may not run besides the battery. In addition, when a watch is old or defective it may quickly drain a new battery.
Watch water seals and the tests that go along with them are an indication of the water resistance of the watch at the time of the test being done. We offer no warranty regarding water resistance or damage caused to the watch by water after the watch leaves our shop. A crack in the crystal or the crown accidentally being pulled out can result in the loss of water resistance. The water seal test is at room temperature. It does not account for heat or steam.
We strongly recommend keeping all watches out of hot tubs or showers. Having your watch sealed and tested is a great preventative measure and often safeguards your time piece. It is at your risk should you decide to get your watch wet.
Where is Curiosity Shop located
145 Norris Drive Rochester NY 14610
Norris drive is easiest to get to from culver road near the culver Armory
Please see our contact us page
Can my grandfather clock be repaired at my house
Yes. Service calls are typically done on Tuesdays and Thursdays. Appointments are either 9:00-1:00 or 1:00 to 5:00. The cost is 79.95. This includes a service person to come to your house and evaluate the problem. Cleaning, oiling and simple adjustments are included. If more serious repairs are needed including synchronizing, worn or broken parts then an estimate will be given. There is no obligation to have those repairs done. If you decide not to have the more serious repairs done then only that days service call needs to be paid (79.95+ tax). Time keeping regulations for clocks running fast or slow is the customers responsibility. Please see bellow for how to adjust your clock fast or slow.
My clock is running fast or slow, how can I adjust it
Click on the link bellow for an instructional video
How accurate can my watch/clock be
Clock-
Clock accuracy depends on many factors including pendulum length, type and age of clock and the customers willingness to make adjustments to the pendulum. Clocks with longer pendulums such as regulator wall clocks and grandmother/grandfather clocks can be accurate up to 2-4 minutes +or-.
Clocks with smaller pendulum's such as cuckoo or mantel clocks can often only manage being accurate within 2-4 minutes a day. Battery driven clocks can be accurate within a minute +or- in a whole month of running.
Watch-
Battery/quartz watches can be accurate to within a minute +or- in a month
Mechanical and automatic watch accuracy varies greatly. Many mechanical watches less than 10 years old can be regulated to be within 10 to 15 seconds +or- per day. Older watches tend to have general wear. Even slightly worn pivots can cause gravity to have an increased effect. Unlike a clock which stays in one position, watches are typically moved all around throughout the day. The older the watch the more you will notice time keeping being effected from position to position. The amount of jewels a watch has is important as well. A high grade pocket watch with many jewels can sometimes keep time within 10-30 seconds per day +or-. A lower grade pocket watch with few jewels can be off as much as five minutes a day +or- even after being cleaned and oiled.
Does Curiosity Shop purchase clocks
Curiosity Shop does not purchase used clocks or give suggested values to price them at. We suggest figuring a price from online used retailers and selling thru eBay or craigslist.
Appraisals/How do I find out the value of my watch/clock
Curiosity Shop strongly recommends that you do not use a repair shop or re seller to appraise your clock. We have heard for many years from people who were given low estimates from people who wanted to purchase the clock for themselves. The best place regionally to get an accurate appraisal is Cottone auctions in Geneseo. Cottoneauctions.com or at 585-243-1000
Is Curiosity Shop Rolex Certified?
No, It is not required to be certified to repair/service Rolex. Curiosity Shop is not affiliated with Rolex. We do however like so many repair shops across the country service Rolex without having to send it to the factory. Many Rolex owners bring there watches to Curiosity Shop because we do not mail the watch to Rolex. Work is done locally. You will be able to communicate the watch concerns directly to the watchmaker. Also our service prices tend to be 40% less and with a faster turnaround time. We use genuine Rolex parts on all jobs unless generic parts are discussed and decided on by the customer. Our watchmaker is happy to discuss with you when generic parts can offer a benefit and when genuine parts really should be used.
Please bring your clock, watch or jewelry in to our shop for estimates(except grandfather clocks). Watch battery changes and watch sizing is usually done while you wait. All other repairs will be taken in and put in line to be evaluated. Once the item is inspected you will be called with a free estimate.
What do we service/repair
Battery and wind up wall clocks, mantel clocks, cuckoo, grandfather,
wind up 400 day(anniversary). battery anniversary can't be repaired
Almost all types of watches are repaired including(but not limited to): Rolex, Omega, Hamilton, Movado, Tag Heuer, Swiss army, Skagen, ESQ, Michelle, Concord, Bertolucci, Gruen,Waltham, Ebel, Oris, Gucci, Tissot, Phillip Stein and many more.
How long do repairs take
Approximate turnaround times are given only at the counter after the item has been inspected. Times vary greatly from one item to another. Although we try to be as accurate as possible, turnaround times are approximate and it can be impossible to know exactly how long your repair will take. Watches and clocks need to be carefully tested after being repaired. Testing times can be as little as a day or two and up to a few weeks if there are complications that need to be overcome. We appreciate how hard it can be to have an empty spot on the wall where your clock should be or not having your favorite daily watch on your wrist and will work hard to get them back to you.
Is there a warranty on repair jobs
Overhauls and new movements come with a limited 1 year warranty.
Mainsprings are not included unless they were replaced during the repair.
warranty work needed in the shop does not extend the warranty period.
Watch batteries replaced do not come with a warranty. There are many reasons why a watch may not run besides the battery. In addition, when a watch is old or defective it may quickly drain a new battery.
Watch water seals and the tests that go along with them are an indication of the water resistance of the watch at the time of the test being done. We offer no warranty regarding water resistance or damage caused to the watch by water after the watch leaves our shop. A crack in the crystal or the crown accidentally being pulled out can result in the loss of water resistance. The water seal test is at room temperature. It does not account for heat or steam.
We strongly recommend keeping all watches out of hot tubs or showers. Having your watch sealed and tested is a great preventative measure and often safeguards your time piece. It is at your risk should you decide to get your watch wet.
Where is Curiosity Shop located
145 Norris Drive Rochester NY 14610
Norris drive is easiest to get to from culver road near the culver Armory
Please see our contact us page
Can my grandfather clock be repaired at my house
Yes. Service calls are typically done on Tuesdays and Thursdays. Appointments are either 9:00-1:00 or 1:00 to 5:00. The cost is 79.95. This includes a service person to come to your house and evaluate the problem. Cleaning, oiling and simple adjustments are included. If more serious repairs are needed including synchronizing, worn or broken parts then an estimate will be given. There is no obligation to have those repairs done. If you decide not to have the more serious repairs done then only that days service call needs to be paid (79.95+ tax). Time keeping regulations for clocks running fast or slow is the customers responsibility. Please see bellow for how to adjust your clock fast or slow.
My clock is running fast or slow, how can I adjust it
Click on the link bellow for an instructional video
How accurate can my watch/clock be
Clock-
Clock accuracy depends on many factors including pendulum length, type and age of clock and the customers willingness to make adjustments to the pendulum. Clocks with longer pendulums such as regulator wall clocks and grandmother/grandfather clocks can be accurate up to 2-4 minutes +or-.
Clocks with smaller pendulum's such as cuckoo or mantel clocks can often only manage being accurate within 2-4 minutes a day. Battery driven clocks can be accurate within a minute +or- in a whole month of running.
Watch-
Battery/quartz watches can be accurate to within a minute +or- in a month
Mechanical and automatic watch accuracy varies greatly. Many mechanical watches less than 10 years old can be regulated to be within 10 to 15 seconds +or- per day. Older watches tend to have general wear. Even slightly worn pivots can cause gravity to have an increased effect. Unlike a clock which stays in one position, watches are typically moved all around throughout the day. The older the watch the more you will notice time keeping being effected from position to position. The amount of jewels a watch has is important as well. A high grade pocket watch with many jewels can sometimes keep time within 10-30 seconds per day +or-. A lower grade pocket watch with few jewels can be off as much as five minutes a day +or- even after being cleaned and oiled.
Does Curiosity Shop purchase clocks
Curiosity Shop does not purchase used clocks or give suggested values to price them at. We suggest figuring a price from online used retailers and selling thru eBay or craigslist.
Appraisals/How do I find out the value of my watch/clock
Curiosity Shop strongly recommends that you do not use a repair shop or re seller to appraise your clock. We have heard for many years from people who were given low estimates from people who wanted to purchase the clock for themselves. The best place regionally to get an accurate appraisal is Cottone auctions in Geneseo. Cottoneauctions.com or at 585-243-1000
Is Curiosity Shop Rolex Certified?
No, It is not required to be certified to repair/service Rolex. Curiosity Shop is not affiliated with Rolex. We do however like so many repair shops across the country service Rolex without having to send it to the factory. Many Rolex owners bring there watches to Curiosity Shop because we do not mail the watch to Rolex. Work is done locally. You will be able to communicate the watch concerns directly to the watchmaker. Also our service prices tend to be 40% less and with a faster turnaround time. We use genuine Rolex parts on all jobs unless generic parts are discussed and decided on by the customer. Our watchmaker is happy to discuss with you when generic parts can offer a benefit and when genuine parts really should be used.